Returns & Refunds
We have a 30-day return policy on sealed items, which means you have 30 days after receiving your item to request a return. Please note that opened or unsealed products are not eligible for return under any circumstances due to sanitary concerns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original unopened packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Kazoo@KazoosPetCare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Kazoo@KazoosPetCare.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note that damage can occur from prolonged heat and water exposure and package receipt should be planned accordingly.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom or personalized products, special orders, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.